Returns & Refunds
Should you wish to return any goods they must be received by Blush within seven days of your receipt. Any goods returned must be received by us in the same condition and, as far as possible, in the same packaging in which they were sent to you. The refund will be made by credit/debit card within seven days of goods being received by Blush. The refund will be for the goods only and not include any postage costs.
For hygiene reasons, earrings cannot be returned.
If you would like an exchange/alternative item, then please specify item code, size and colour (where applicable). Postage will be charged for sending the new products out to you, and when paid for by card the following charges will be made to cover processing costs: credit card 4%.
Faulty Goods or Wrong Item
The customer must notify Blush within 3 days of the date of delivery if any of the goods are faulty or are not as ordered. Items that we agree are faulty or not as ordered will be replaced at no charge. If an exact replacement is not possible a full refund will be made within 30 days of us receiving the returned item.
Blush will not accept returned items that have been damaged through misuse, neglect, accident or intent howsoever caused.
If you do not inform us within three days, then we will have no liability for items said to be damaged/faulty/incorrect on delivery.
Damaged Deliveries
If a package arrives in a damaged condition, do not open it, but return the package to Blush, and please inform us.
Returned Items
It is the customer’s responsibility to ensure that returned items are adequately packaged as replacements and refunds will only be made for goods that are received in good condition. We also suggest that you obtain a proof of postage certificate or use Recorded/Special Delivery when returning goods, as we can’t be held responsible for goods lost in transit to us. Always include proof of purchase (copy of invoice or receipt) and a completed returns form (available to download below).
Blush Returns Policy does not affect your UK statutory rights.
